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Sunday, March 1, 2009

Product Review: Panasonic EP 3222 Massage Chair

By James Knolan

Our goal is to present a potential massage chair purchaser with an unbiased, thorough and comprehensive review of the Panasonice Real Pro Elite. We have developed a 5 category system to evaluate a massage chair. We give equal weight to each category and give 0 to 20 points rating and then add them up to present an overall score. Our categories include Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. This systematic approach forces us to a disciplined method of evaluating a massage chair to help guide anyone looking at massage chairs. The Panasonic Real Pro Elite EP-3222 shiatsu massage chair price is in the Luxury range of $4,000 to $5,000.

Warranty & Customer Service: It is important that the manufacturer stand behind its product. The warranty coverage is always a good benchmark of the manufacturer's confidence in its product. Panasonic has a 1 year labor, 1 year parts and 1 year in-home service as well as 1 year shipping. Panasonic has a machine hour counter and the warranty expires after 1,000 hours of use. Panasonic has average warranty coverage. Customer service is through your retailer or national service centers. Service time and quality is variable and dependent on where service is obtained. Our Rating in this category is 15.

Comfort & Ergonomics: Comfort and ergonomics are important design characteristics with a massage chair recliner. Panasonic massage chairs are fairly well designed and comfortable. The armrests are padded and the material soft. The upholstery on the chair back is soft and fits the back well. The head pillow supports the head and is plush. The footrest is not adjustable, so taller buyers beware. The Real Pro Elite Elite is a 17 in Comfort & Ergonomics.

Ease of Use: Ease of use is defined as how intuitive the controls and how complicated are they to use without reading the instructions. Panasonic has lead in the development of remote controls using LCDs and other advanced features. The Real Pro Elite EP-3222 has many features and correspondingly many buttons on the control. Most are intuitive, but some take some getting used to, which means lower ease of use. Panasonic tries to compensate for this with its "Voice Guidance" feature. The automatic massage buttons are located across the top of the controls for easy access and they have a "focus" button which allows you to repeat the massage action that occurred. The Real Pro Elite has a side panel with additional manual massage controls for the lower body massages. Overall Rating for the Panasonic Real Pro Elite for ease of use is 17.

Key Features: The most prominent features of the Panasonic EP-3222 are the Lower Body Air System and the Swede-Atsu massage system. The lower body air system has 33 airbags covering your hips, thighs, buttocks, calves and feet. There are 3 lower body massages including Grasp, Auto and Squeeze. The Swede-Atsu replicates the stoking of the palms of the hand, pressing by the heal of the hand, and kneading with the thumbs. The Swede-Atsu has rubber massage heads built into the rollers. These mechanisms can replicate the feeling of the palm, thumbs and heal of the hand. The Swede-Atsu is a good massage system. The Panasonic Real Pro Elite shiatsu massage chair is a 19 in Key Features.

Massage Therapy: The massage functions are included in the Real Pro Elite EP-3222 includes Four 14-minute Pre-Programs, One 5-minute Quick Program and One 14-minute Self Program has 4 full body automatic courses, 5 massage speed settings for a total combination of 14 massage courses. The automatic massage functions include the following: Shiatsu, Gentle, Deep and Refresh. Panasonic equips the EP-3222 its exclusive Swede-Atsu massage system providing a thorough and realistic array of massage therapy choices. The lower body has 33 airbags of coverage and three programs to choose from. This shiatsu massage chair provides good tension relief for the lower body and increased lateral coverage on the back. Overall Rating for the Panasonic EP-3222 massage recliner for massage therapy is 19.

How does the Panasonic Real Pro Elite EP-3222 stack up? Overall, our rating of the Panasonic is an 87/100. Panasonic continues to expand the range of capabilities of its massage chairs with greater back coverage, voice guidance and its Swede-Atsu massage system. The massage chair design is very modern, perhaps, too much so, but that is a matter of taste. Panasonic massage chair technology for both the mechanical and pneumatic provide for a thorough, firm overall massage. Panasonic needs to add an extendable footrest to accommodate taller people. Otherwise, the Real Pro Elite is a solid all-around therapeutic massage chair. - 17268

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